Feedback & Complaints

This website https://www.hillviewgrenada.com/ (the "Site")  is operated by Hillview Grenada ("we", "us", "our"), which is the trading name of HILLTOP GRENADA Ltd, having its registered office at c/o Joseph & Joseph, Lucas Street, St George’s, Grenada

This Feedback and Complaints Policy (“Complaints Policy”) incorporates and should be read in conjunction with Website Terms of Use, Privacy Policy, and Cookie Policy.

We want to give you the best possible service. If have any feedback or at any point you become unhappy or concerned about our service, you should inform us immediately, so that we can do our best to resolve the issue.

We are committed to prompt and effective resolution of any feedback or concerns which our clients draw to our attention. If we are unable to resolve the concern during our initial discussion, we may ask you to set out your concern or complaint in writing for our consideration.

We will formally acknowledge your complaint by no later than 5 business days following the date of our initial discussion or receipt of your written complaint (whichever is applicable).

We will then investigate your complaint, which may include discussing the matter with you and other relevant people. We may also request further information where it will assist our investigation.

Provided that we have received from you any requested information within the indicated timeframe, we will aim to complete and confirm the outcome of our investigation to you within 14 business days following the date of our acknowledgement of your complaint.

Where additional time will be required, we will give you advance notice of not less than 5 business days prior to the originally expected completion date of the investigation. We will also aim to give you an indication of how much additional time will be required to complete our investigation.

On completion of the investigation, we will confirm the outcome of the investigation to you verbally, or in writing. We will also indicate our proposals for resolving your complaint. We may invite you to a meeting to discuss the outcome of the investigation and our proposals in person.